Norman Burg is Roger Smith's ever-dutiful butler. Norman is also Roger's personal chef who makes it a point to keep hot food available no matter the time of his employer's arrival home. Norman is older than Roger, and has apparently lost an eye, which he keeps covered with a patch. The butler is a fatherly influence for both Smith and Dorothy. Norman also displays a tendency to get involved in the relationship between Roger and Dorothy, pushing the two together for sake of the emotional good each does the other. Norman is grateful to Roger Smith for providing him a purpose and in return Roger considers Norman his most trusted and infallible aide de camp.
He is the first defense of the Smith mansion, capable of using a number of firearms in case of attack, ranging from handguns, heavy rifles, to high caliber machine guns. In the opening credits of the show he is shown effectively handling a chain gun. He also is the mechanic of Roger's Luxary car, the Griffon, and maintains Big O.
While Roger drives his car and Dorothy makes use of a bicycle occasionally, Norman's form of transportation is a fully-armed motorcycle outfitted with a sidecar, ridden while wearing a Stahlhelm-style helmet.
As roger recounts in Act:14, Norman lost his memories 40 ago along with the rest of Paradigm City. For his young adult life, Norman was left only with memory fragments on how to steward Big O and awaited somone to assume their role as its pilot, fearing that old age would take him before they arrived. When Roger stumbled upon his would-be mansion and met Norman he immediatly idenitfied Roger as the foretold pilot, much to Roger's confusion at the time. From then on Norman would not hesitate before going unto the breach for his master.
- In the manga, Norman has a running gag where he will inquire Roger on paying him, but Roger always manages to avoid it.
- The plate on Norman's motorcycle is "M*ASH", a reference to M*A*S*H